HANDY INFO

Are the pieces real silver?

Yes we use sterling silver. Please see care for more info on how to keep your pieces looking shiny and new. Our sterling silver gold plated pieces, are plated with 23.7ct hard gold plate.

How can I pay?

We accept payments from major credit and debit cards through our secure site. We also accept Paypal.

Can I amend my order?

You cannot unfortunately amend your order once it has been placed.

Can I amend my delivery address?

If you have input an incorrect delivery address, please contact us asap. If the order has not been dispatched we would be more than happy to amend the delivery address for you. 

My Bar Necklace-White has a coloured bit in it, can I swap it for a different necklace?

One of the unique elements of this product is that each necklace is completely individual as stated in the product description, so we are unable to offer exchanges for this reason.

Do you offer a bespoke jewellery design service?

Yes we are happy to discuss one off projects such as engagement rings, wedding bands, gifts or special one off treats for yourself. Please do not hesitate to get in touch, just email hello@lauranelson.shop or via the online contact form.

CARE

Sterling Silver

The surface of silver can tarnish naturally due to the exposure to oxygen. You can clean it in warm soapy water or use silver polish to shine it up nicely if you notice it looking a little dull. Try to take your jewellery off when washing and avoid contact with bleach. To keep the plastic element of your Bar Necklace-White in good condition avoid contact with heat and wipe clean with a damp cloth.

Gold Plated Sterling Silver

Gold plating can wear off or fade over time, however all of our jewellery is plated with a durable coating of 5 microns. If your jewellery is taken care of, it should remain intact for 4-7 years without wearing away. Avoid showering, applying perfume and cosmetics whilst wearing gold plated jewellery and do not expose to chlorine. To clean or polish your gold plated sterling silver jewellery, wipe with a soft non abrasive polishing cloth. It is also advisable to keep gold plated pieces away form other pieces of jewellery to avoid scratching etc.