Are the pieces real silver?
Yes we use sterling silver. Please see care for more info on how to keep your pieces looking shiny and new. Our sterling silver gold plated pieces, are plated with 23.7ct hard gold plate.Do you sell solid gold jewellery?
Yes! all pieces can be made to order in solid gold. Some gold pieces are available to buy individual product pages such as Contrast Signets. If you would like a piece from the collection to be made in solid gold, but you cannot see an option to to purchase it online, please email email@example.com.
How can I pay?
We accept payments from major credit and debit cards through our secure site. We also accept Paypal, Apple Pay and Klarna.
Can I amend my order?
You cannot unfortunately amend your order once it has been placed.
Can I amend my delivery address?
If you have input an incorrect delivery address, please contact us asap. If the order has not been dispatched we would be more than happy to amend the delivery address for you.
I don't know my ring size but I want to order a ring, what shall I do?
You can buy this handy tool for £4. Once you know what size you are, just place your order online. You can reuse it again and again or pass it on to a pal once you are finished with it!
I have purchased a ring, but it doesn't fit what shall I do?
Solid silver and gold rings can be re-sized or exchanged for free, if your ring is returned undamaged in its original state to Laura Nelson within 14 days days of receiving it. This includes a resize 1/2 sizes larger or smaller than the specified size you ordered. If your ring needs to be made 3+ sizes smaller or larger, a quote will be provided to amend the ring size, prices start from £25 and depend on the complexity of the work involved.
Some rings cannot be re-sized or exchanged, such as gold plated rings, rings that are engraved or rings with certain stone settings.
If your bespoke ring can be resized, one complimentary resize is included within the cost of your ring, if it is returned undamaged in its original state to Laura Nelson within 14 days days of receiving it.
Please email firstname.lastname@example.org with any re-sizing queries.
I want to buy a ring as a surprise gift, but I don't know the person's size. What shall I do?
Buying rings for others is verrrrry tricky.
You could buy a gift card, and a ring sizer, this way the person you are gifting the ring to can make sure their dream ring is made to the correct size!
Please remember, gold plated rings, rings with stones and personalised rings cannot be re-sized.
My Bar Necklace-White has a coloured bit in it, can I swap it for a different necklace?
One of the unique elements of this product is that each necklace is completely individual as stated in the product description, so we are unable to offer exchanges for this reason.
Do you offer a bespoke jewellery design service?
Yes we are happy to discuss one off projects such as engagement rings, wedding bands, gifts or special one off treats for yourself. Please do not hesitate to get in touch, just email email@example.com or via the online contact form.
We never share your data with 3rd parties.
For payments with Klarna ONLY.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
The surface of silver can tarnish naturally due to the exposure to oxygen. You can clean it in warm soapy water or use silver polish to shine it up nicely if you notice it looking a little dull. Try to take your jewellery off when washing and avoid contact with bleach. To keep the plastic element of your Bar Necklace-White in good condition avoid contact with heat and wipe clean with a damp cloth.
A polishing cloth is the best way to keep gold jewellery looking great. You can clean it using warm soapy water and a soft brush in order to get to hard to reach places. It can also be soaked in warm soapy water overnight.
Gold Plated Sterling Silver
Gold plating can wear off or fade over time, however all of our jewellery is plated with a durable coating of 5 microns. If your jewellery is taken care of, it should remain intact for 4-7 years without wearing away. Avoid showering, applying perfume and cosmetics whilst wearing gold plated jewellery and do not expose to chlorine. To clean or polish your gold plated sterling silver jewellery, wipe with a soft non abrasive polishing cloth. It is also advisable to keep gold plated pieces away form other pieces of jewellery to avoid scratching etc.
Laura Nelson DesignRegistered Business Address
70 Ellerdale Street